Nimbus Jobs

Operations Manager-BPO

Full Time

About The Company

Nimbus BPO is an Undertaking of Nimbus Adcom Pvt. Ltd. Nimbus Adcom’s prime business includes Digital Marketing, Bulk SMS/Email, Mobile App Development, Web Hosting (Linux / Windows), Web Design & Development, PR Agency, OBD/Voice SMS/IVR Services, VPS Hosting, Business Email, Exchange Hosting Services, and Content Writing).

We are doing business with a mission to create jobs in the society. We hire fresh and experienced candidates, provide them training on business etiquette. Our endeavor is to provide solutions to the companies at the minimum cost with superior quality. Our process trainers are veterans in the industry, they are Subject matter experts in their respective domains. Nimbus BPO is open for small business to Large business Houses. We are delivering our services within India and international locations too. Our executives are fluent in English, Hindi and regional languages like Khortha, Bhojpuri, etc.

Designation: Operations Manager (BPO)

Location: Noida:

Experience: 4 yr to 10 yr

Qualification: Professional Degree


Key Responsibilities:

1.Managing the daily running of the call center, including sourcing equipment, effective resource planning and implementing call Center strategies and operations;

2.Carrying out needs assessments, advising clients on products and services available; performance reviews and cost/benefit analyses;

3.Setting and meeting performance targets for speed, efficiency, sales and quality;

4.Ensuring all relevant communications, records and data are updated and recorded;

 5.Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues;

6.Maintaining up-to-date knowledge of industry developments and involvement in networks;

7.Monitoring random calls to improve quality, minimize errors and track operative performance;

8.Coordinating staff recruitment, including writing vacancy advertisements and liaising with HR staff;

9. Reviewing the performance of staff, identifying training needs and planning training sessions;

10.Recording statistics, user rates and the performance levels of the center and preparing reports;

11. Handling the most complex customer complaints or enquiries;

12.Organizing staffing, including shift patterns and the number of staff required to meet demand;

13.Coaching, motivating and retaining staff and coordinating bonus, reward and incentive schemes;

14.Forecasting and analyzing data against budget figures on a weekly and/or monthly basis


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