Nimbus Jobs

Senior Manager – BPO Operations – Noida

Full Time

Nimbus Adcom Pvt Ltd. A Decade old professionally managed, led by IT and marketing professionals. Nimbus today employs diverse teams of specialists, hand-picked for their talent and commitment to helping clients succeed and gain a decisive competitive edge in highly competitive global markets. It is a leading services provider for Digital Marketing | Bulk SMS/Email | Mobile App Development | Web Hosting (Linux / Windows) | Web Design & Development | PR Agency| OBD/Voice SMS/IVR Services | VPS Hosting| Business Email | Exchange Hosting Services | Content Writing | Consulting | HR Recruitment | Payroll |HRIS | Digital Marketing Training | IT Skills Training | BPO services


We are looking for a person for a Sr, Manager BPO Operations who will work as Contact Centre Head. The job title and responsibilities will be as following.


Job title: Senior Manager – BPO Operations – Noida

Experience: 5-10 Years

Salary: 5-12 LPA

Location: Noida


Job Description:

To ensure achievement of targets / SLAs defined by the Client by effective management of team members. Should be operation Manager/BPO Manager on paper. He must have managed a team strength of 100-150 agents.

Should be from E Commerce / Insurance / BFSI process.

Grow new accounts and manages the entire sales cycle for delivery of BPO & Call Centre solutions to clients.

Identify and implement innovative business development and sales strategies to increase company profitability by fully leveraging product/service offerings of Company’s horizontal and vertical markets.

Regular interaction with the CXOs from the Industry for generating leads and for closure of deals.

Provides customer intelligence in evaluating the market and economic trends that may lead to changes in sales strategy to meet or exceed customer expectations.

Conduct presentations to these organizations of the services of the company.

Organize direct negotiations and contacts for services with these organizations.

Provide direct and regular reporting to the Directors.

Upload Resume