Nimbus Jobs

General Manager

Full Time

Position : General Manager

Company Location: Mussoorie( Picture Palace)

Experience: 6 to 10 years

Qualification : Graduate / Graduate in Hotel Management or MBA is desirable

Annual CTC : 500000 to 600000

Key Result Areas

  • Increase average net room revenue from 3000 to 5000 in one year.
  • Month on month increasing trend of conversion ratio of check-ins to enquiries, repeat customers, referral customers, Review to Check-ins ratio.
  • Maintain an increasing trend of revenue coming from direct sources and Airbnb and reduce the business coming from online travel agents.
  • Rating of 4 on all online reviews

Roles and Responsibility:

  • Smooth operations of front desk, housekeeping, room service, maintenance, billing, inventory, security and vendor management within agreed budgets.
  • Monitor customer satisfaction and ensure the a high quality of service - prompt, polite, clean and efficient.
  • Oversee all renovation activity when it takes place.
  • Ensure that all guests leave feedback on online portals, particularly Trip Advisor.
  • Create an annual plan for the hotel for revenue, events, promotions and marketing.
  • Create promotions on social media for holidays and local events to increase off season occupancy.
  • Maintain relationships with local organisations and institutions to bring in guests .
  • Maintain relationships with local authorities and ensure compliance with all rules and regulations.
  • Augment temporary staff in the lean season and manage permanent staff for cordial employee relations.
  • Ensure accuracy of data in hotel management systems and financial systems.
  • Monitor internal customer satisfaction and report.




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