Nimbus Jobs

Customer Care Executive

Full Time

Job Title : Customer Care Executive
Process : Inbound Calling 
Location : Saket, Near Select CityWalk Mall
Job Timing : 11 A.M - 8 P.M
Experience : 0 yrs - 2yrs ( Freshers can also apply)
Salary : 1,80,000 - 3,00,000
Qualification : Any Graduate
Desired Skills :

  1.  Fluent English.
  2. Passionate and hardworking.
  3. Street smart, confident and possessing good a sense of humor.  

Key Responsible Area : 

  1. Answer calls professionally to provide information about products and services, take/ cancel  orders, or obtain details of complaints.
  2. Contact leads and make a sale.
  3. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. 
  4. Process orders, forms and applications. 
  5. Follow up to ensure that appropriate actions were taken on customers' requests. 
  6. Refer unresolved customer grievances or special requests to designated departments for further investigation.

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